Work Samples

creative & team leadership

A wicked problem

As UX Lead for our Manage My Account & Preferences group, I led our team through delivery on one of the thorniest problems facing Kaiser Permanente: helping members get care across the KP regions.

Toward optimal search

At Kaiser Permanente, I had the opportunity to push on the search system in various ways, from framing up the basic value of search to tactical UI enhancements. Throughout, I was moving the organization toward establishing a proper search program.

Establishing a successful UX team

When I was UX site lead for ADP's Added Value Services business unit, I provided oversight and guidance to a growing team of UX designers and researchers with varied reporting lines. I partnered with product management, business, and engineering to shape the product strategy and ensured that UX team members focused on top priority initiatives.

Grassroots influence

This seemed like a standard, large-scale, IA project. But it was more about how I used my communication and relationship-building skills to ensure project success lacking coherent executive support.

Digital platform redesign

At Capital Group, I led the work of multiple UX teams in a complete digital platform redesign: 3 streams of UX work, 4 UX leads, 12 UX team members, several agencies, plus extended team members.

UX Strategy & Information architecture

Finding the real problem

As the Product Manager responsible for step-up authentication at Wells Fargo, I monitor inputs in search of ways to make our customer’s lives better. Through this, I learned that one authentication method had usability problems that led to customer abandons. Or so I thought.

Growth of a navigation system

I helped KP develop its design system by focusing on the navigation system - from defining types of navigation to documenting best practices for using the elements.

Getting to great search UX

At ADP, I started an initiative to guide the evolution of search in our core products. After initial discovery, I partnered with the search platform team and started consulting with a variety of product teams on their approach to search. I’m also providing creative direction and subject expertise to a team developing UI design patterns for search and writing detailed guidance for teams to put it all in place.

User mental model drives product vision

At Capital Group, as UX Lead for Retirement Plans, I led us to a new product vision and roadmap reflecting the way financial advisors actually sell retirement plans.

interaction design

Product modernization

As site lead for ADP's Added Value Services business unit, I led our work on a broad product modernization initiative. I was also an active contributor via foundational information architecture, content strategy, and interaction design work. These are examples of my interaction design contributions via workflow analysis, sketching, and prototyping.

Retirement plan tool

At Capital Group, we were asked to re-design an existing tool. I took the opportunity to build on our mental model research, drive changes to the product roadmap based on user needs, and embody it in the a modular approach to modifying the existing tools to help us prepare for bigger changes down the road.