Bio

I joined Centene in September 2024 to help them with Information Architecture as they re-platform their digital offering.

I was with Wells Fargo 2022-2024 as a Lead Product Manager responsible for step-up authentication in the digital channel. I came to Wells Fargo from Kaiser Permanente, where I had been a UX Principal, leading UX work for the Identity & Access / Profile & Preferences group.

Before Kaiser Permanente, I was at ADP. Initially, I led UX for the Added Value Services business unit, with a team of ~10 designers and researchers. Later, I handled strategic and corporate-wide initiatives for ADP's UX Center of Excellence.

Prior to joining ADP, I spent seven years at Capital Group Companies, home to American Funds, one of the largest mutual fund families in the United States. At Capital Group, I led all UX activities on a company-wide digital platform redesign. I also spent several years leading UX for the retirement plan area, where I re-shaped the product roadmap by injecting a research-based understanding of the financial advisor’s mental model and actual ways of working.

I was also an interaction designer and creative lead for Walt Disney Parks and Resorts. My first web gig was at Claremont McKenna College, where I managed the college’s web team, which set the standard for college web sites in the early 2000s.

I am a long-time leader in the UX community in southern California. In 2007, I co-founded the Los Angeles UX Meetup and led the group through 2009. More recently I organized the 2016 World Information Architecture Day Los Angeles conference.

I have been a speaker and panelist at many events including World Information Architecture Day LA, UX Camp LA, UXPA LA, EDUCAUSE, and EdMedia. I recently ran a workshop on Agile and scrum for a psychology course at Harvey Mudd College, a top engineering and computer science school. 

I started my career as an archivist and records manager. I was active in professional groups in those fields, chairing several committees and presenting and publishing in local and national venues. I earned my master’s degree at the University of Michigan School of Information and Library Studies back when they still used the word library in their name.

I’m a wannabe rock star, having played guitar since 4th grade. In 2021, I joined a local garage band, and I now play in a cover band focused on 80s-90s with an “unplugged” angle. I also lead a surf guitar trio.

I live in Claremont, California, with my wife and son (though he’s mostly away at college these days).