I joined ADP in late 2013 to support the Added Value Services business unit, leading a group of designers and researchers. Since mid-2015 I've been working on strategic and corporate-wide initiatives for ADP's UX Center of Excellence.
Prior to joining ADP, I spent seven years at Capital Group Companies, home to American Funds, one of the largest mutual fund families in the United States. At Capital Group, I led all UX activities on a company-wide digital platform redesign. I also spent several years leading UX for the retirement plan area, where I re-shaped the product roadmap by injecting a research-based understanding of the financial advisor’s mental model and actual ways of working.
I was also an interaction designer and creative lead for Walt Disney Parks and Resorts. My first web gig was at Claremont McKenna College, where I managed the college’s web team, which set the standard for college web sites in the early 2000s.
I am a long-time leader in the UX community in southern California. In 2007, I co-founded the Los Angeles UX Meetup and led the group through 2009. More recently I organized the 2016 World Information Architecture Day Los Angeles conference.
I have been a speaker and panelist at many events including World Information Architecture Day LA, UX Camp LA, UXPA LA, EDUCAUSE, and EdMedia. I recently ran a workshop on Agile and scrum for a psychology course at Harvey Mudd College, a top engineering and computer science school.
I started my career as an archivist and records manager. I was active in professional groups in those fields, chairing several committees and presenting and publishing in local and national venues. I earned my master’s degree at the University of Michigan School of Information and Library Studies back when they still used the word library in their name.
I am a failed rock star, though the band I founded in my hometown of Topeka, Indiana, did eventually release a CD after I left. Over the years, I kept playing my old favorite 1966 Gibson J45. Since late 2017, I've gotten serious again, picking up a Takamine hybrid classical, a PRS CE 24, and a new amp - and routinely jamming with friends.
I live in Claremont, California, with my wife and son.