Bio

I joined Wells Fargo in February 2022 as a Lead Product Manager responsible for step-up authentication in the digital channel. I monitor many streams of information about customer experience and back-end systems, finding opportunities to enhance on all fronts. I’m responsible for a smooth customer experience while blocking fraudsters - allowing customers and the bank to meet their goals safely.

I came to Wells Fargo from Kaiser Permanente, where I had been a UX Principal, leading UX work for the Identity & Access / Profile & Preferences group.

Before Kaiser Permanente, I was at ADP. Initially, I led UX for the Added Value Services business unit, with a team of ~10 designers and researchers. Later, I handled strategic and corporate-wide initiatives for ADP's UX Center of Excellence.

Prior to joining ADP, I spent seven years at Capital Group Companies, home to American Funds, one of the largest mutual fund families in the United States. At Capital Group, I led all UX activities on a company-wide digital platform redesign. I also spent several years leading UX for the retirement plan area, where I re-shaped the product roadmap by injecting a research-based understanding of the financial advisor’s mental model and actual ways of working.

I was also an interaction designer and creative lead for Walt Disney Parks and Resorts. My first web gig was at Claremont McKenna College, where I managed the college’s web team, which set the standard for college web sites in the early 2000s.

I am a long-time leader in the UX community in southern California. In 2007, I co-founded the Los Angeles UX Meetup and led the group through 2009. More recently I organized the 2016 World Information Architecture Day Los Angeles conference.

I have been a speaker and panelist at many events including World Information Architecture Day LA, UX Camp LA, UXPA LA, EDUCAUSE, and EdMedia. I recently ran a workshop on Agile and scrum for a psychology course at Harvey Mudd College, a top engineering and computer science school. 

I started my career as an archivist and records manager. I was active in professional groups in those fields, chairing several committees and presenting and publishing in local and national venues. I earned my master’s degree at the University of Michigan School of Information and Library Studies back when they still used the word library in their name.

I’m a wannabe rock star, having played guitar since 4th grade. My primary axe is my PRS CE 24. I’m equally at home on electric and acoustic. I spent the better part of 2018-2019 emulating both Rodrigo y Gabriela, though never at their original tempos! In 2021, I joined a local garage band, sharing lead & rhythm guitar and doing what I can for backup (and occasional lead) vocals. Since then, I have also started up my own instrumental trio focused on surf guitar with a variety of other genres tossed in for good measure.

I live in Claremont, California, with my wife and son.